Shipping policy

All orders are processed within 3 to 5 business days (excluding Sundays and holidays) after receiving approved, useable artwork.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@cloisterdigital.co.uk with your name and order number, and we will look into it for you.

Many items on our website are free delivery, for the items that are not please see below

Mainland UK Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Extra Shipping charges: Extra delivery costs may apply to the following destinations, Scottish Highlands or Scottish Islands, Northern Ireland, The Isle of Wight, The Isle of Man, Channel Islands, bases belonging to the armed forces. Shipping takes place Monday to Friday excluding Bank Holidays and national holidays.

Shipping option	Estimated delivery time	Price
Option 1 - Express	1 to 3 business days	£12.50
Option 2 - Standard	2 to 4 business days	£11
Option 3 - Special	X to X business days	£TBC

In-Store Pickup

You can skip the shipping fees with FREE local pickup from Cloister Digital Ltd.

Our in-store pickup hours are not always very convenient. So we will normally request a collection time that suits both parties. Please have your order confirmation email with you when you come.

International Shipping

We don’t offer international shipping

Proof of Delivery

Effective delivery of the Consignment (including the quantity of such Consignments) can be evidenced by:
A photograph or Scan Record of the Consignment at a delivery location.
Or A signature confirming delivery from the Consignee or a person authorised on the Consignee's behalf, or a resident at the Delivery Address, or a Neighbour.

Refunds, Returns and Exchanges

We accept returns up to 7 days after delivery, if the item is damaged.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@cloisterdigital.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@cloisterdigital.co.uk